Senior Professional in Human Resources (SPHR) Certification 2025 – 400 Free Practice Questions to Pass the Exam

Organizational citizenship behaviors (OCBs) are discretionary behaviors that are not directly recognized by the formal reward system but contribute to the overall effectiveness of the organization. Traits associated with OCBs help foster a positive work environment and enhance collaboration among employees.

The correct choice highlights conscientiousness, courtesy, and altruism as key traits associated with OCBs. Conscientiousness reflects an employee's reliability, diligence, and commitment to their responsibilities, often leading to behaviors that support team integrity and overall organizational goals. Courtesy involves being considerate and respectful toward others, which helps maintain harmony and effective communication within the workplace. Altruism signifies a willingness to help fellow colleagues, promoting a supportive culture where team members look out for one another's well-being.

This combination of traits together reinforces the foundation of organizational citizenship behaviors by encouraging actions that go beyond mere compliance with job requirements, contributing positively to team dynamics and organizational culture. These behaviors ultimately lead to increased morale, cooperation, and productivity within the organization.